Duty Manager

Job Purpose

To demonstrate customers are the number one priority by consistently delivering the key accountabilities and driving sales in the store. In the absence of the Store Manager or Sales Manager you will assume responsibility for the entire store.

Specific Accountabilities

Driving SALES, PROFIT & KPI Performance

1. Deliver the 4 steps to selling – approaching customers, asking questions, providing solutions and closing sales 
2. Deliver excellent customer service and drive for great sales
3. Strive to deliver on all store KPIs offer to all applicable customers to maximise store performance
4. Lead by example in terms of your field of expertise in reference to sales and KPIs
5. Sell the package to our customers, ensuring appropriate add-ons are sold to maximise store KPI performance
6. Demonstrate an awareness of performance in the store
7. Be aware of promotions and incentives and offer to customers where appropriate
8. Proactively help reduce erosions within the store

Managing & driving "SERVICE" sales

1. Offer additional advice, goods and services
2. Deliver all work in line with timescales agreed by customers, right first time
3. Approach and ask customers open questions, provide solutions and ensure their needs are met and exceeded.

TASK Management

1. Ensure ‘front of house’ standards are maintained
2. Carry out other tasks as requested by the Store Management team
3. Use store systems appropriately to serve and support customers
4. Keep good standards of warehouse stock control, including FAGO management and all H&S implications
5. Maintain consistently high presentation standards

Additional Accountabilities

In the absence of the Store Manager and Sales Manager you will undertake the Duty Manager responsibilities as outlined below.

1. Ensure customer service is the number one priority and be available as the Duty Manager to deal with any customer issues
2. Keep the team informed throughout the day of sales performance and challenge/motivate where necessary
3. Manage daily communications to the store team, set sales targets for the day and communicate effectively to the team
4. Manage colleague resource time to maximise fitting and bike builds/repairs
5. Manage ‘front of house’ standards including presentation, ongoing refreshment and availability
6. Ensure high housekeeping standards are set and maintained by all colleagues
7. Daily task management of colleagues as appropriate including the implementation of the HO intranet ‘to do’ list

The Person

Customers are our number one priority

• Passionate about great customer service 
• Confident and conscientious individual 
• Good communication and listening skills

Constantly strive to out perform

• Good attention to detail, doesn’t walk past things that are wrong 
• Proactive and able to use initiative with a “common sense” approach to solving problems
• Keen to learn and increase knowledge
• Enjoys, in fact relishes a fast moving environment
• Understands the importance of their impact on minimising erosions
  

We take pride in the knowledge and service we provide

• Well presented personal appearance 
• Soaks up knowledge, wants to learn, able to take feedback and act upon it 
• Good influencing skills

One single team, one single purpose

• Acts as a team player and builds good working relationships 
• Loves being around people & able to motivate a team
• Thrives on being part of a winning team
• Works hard & encourages all colleagues to have a “can do” approach, with a desire to be the best

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