Store Manager

Halfords has a long history and occupies a unique position in the hearts and minds of the British consumer. We do under one roof what no one else can do – and what’s more we’re doing more than ever before. Not just enlarging and diversifying our product ranges but also delivering new levels of service through initiatives such as ‘We’ll fit it’. This not only makes sense for our customers, but also acts as a powerful barrier to entry from many of our would-be competitors.

And the business is changing like never before too. We have revitalised our approach to sales and product and the energy that this has given to the business is nothing short of astonishing.

The Store Manager has overall accountability for growing sales and profitability throughout the store. The Store Manager will be responsible for the overall operation of the store, ensuring the appropriate resource is in place and that the store is fully operational 7 days a week. The Store Manager will ensure compliance within the store and that the store team drive Sales and KPIs. They will lead the store team, coaching and motivating colleagues to ensure that superior customer service is delivered. 

Specific Accountabilities

1. Develop and lead an effective sales culture ensuring maximum customer satisfaction and the selling of appropriate attachments and KPIs
2. Identify commercial opportunities within the area and remain alert to local/competitor activities and take action to reduce competitor impact
3. Maximise the use of promotions as a tool to drive sales
4. Ensure the store management team deliver daily communications to the store team to include all sales, service and task expectations
5. Oversee the management of store Reserve and Collect on a daily basis
6. Drive team sales performance using Halfords incentive and bonus schemes.
7. Set daily and weekly targets and ensure these are managed by the store team on an individual colleague basis
8. Manage the trading accounts, erosions & costs
9. Accountable for managing and improving colleague poor performance and supporting the Sales Managers to manage poor performance, absence and misconduct and leads as appropriate 

Managing & driving "SERVICE" sales

1. Actively coach store colleagues in consistently delivering excellent customer service and ensure that colleague development plans are in place to deliver ‘can do’ attitude for all service KPIs
2. Accountable for implementing business strategies/plans and effectively communicating targets and objectives to the Sales Manager to cascade and tracking store performance against these plans
3. Overall accountability to ensure that colleagues resource time is maximised to ensure appropriate level of employees at peak times
4. Proactively build a strong team culture using sales and HR tools and company bonus schemes to maximise and drive fitting KPIs sales associated tasks
5. Develop a ‘right first time’ attitude within store by using HR and training tools
6. Develop colleague skill base for selling service and repair / maintenance utilising Halfords accredited programmes (IMI/Canbus/ROSPA/Cytec) and ensure updated intranet skills matrix 
7. Maintain an in-store succession plan, identify future talent within the store and provide clear support and guidance to colleagues

Task Management

1. Maintain store and staff standards, in line with company policies, including accurate records and integrity of reporting
2. Ensure adherence to Halfords sales and quality processes with respect to customer availability, standards and pricing.
3. Accountable for maintaining up to date knowledge of all store operational processes and communicating to the Sales Managers/team where appropriate 
4. Ensure clarity amongst store team in relation to management expectations, sales and KPI performance and other issues as appropriate.
5. Oversee the daily and weekly task management of colleagues as appropriate and ensure HO intranet ‘to do’ list is actioned daily
6. Maximise the use of payroll £’s and hrs budgets through effective management of the rota
7. Timely and effective management and communication/update of colleague rota using Halfords Intellinet/scheduling and Payroll processes
8. Ensures deliveries are managed in a timely and effective manner
9. Oversees the managing and implementing of daily and weekly store recovery plans
10. Accountable for the warehouse, ensuring day to day managing and processes are delivered to a high standard and in turn delivering maximum stock availability for our customers
11. Overall responsibility for the effective recruitment, induction, development, mentoring and coaching of high calilbre colleagues to achieve maximum performance and business results
12. Comply with Halfords and statutory Health and Safety legislation and processes
    

The Person

Customers are our number one priority

• Puts the customer first when making decisions and creates a service driven environment 
• A strong communicator, able to provide clear messages, as well as having the ability to listen

Constantly strive to out perform

• Leads by example in all aspects of the role 
• Self motivated and resilient 
• Good attention to detail 
• Creates short and long terms plans 
• Proactive and able to use initiative with a “common sense” approach to solving problems 
• Has a fast moving “can do” attitude

We take pride in the knowledge and service we provide

• Good understanding of a retail environment and proactively seeks to understand competition 
• Aware of the business, able to spot opportunities, mitigates risks and has a drive for great results 
• Considers risks and impact on brand, customer service, sales and profit 
• Understands numbers and builds plans to improve/develop performance 
• Understands P&L account

One single team, one single purpose 

•  Drives sales through maximising team performance 
• Coaches and motivates the team to change behaviours 
• Thrives on being part of a winning team and able to motivate a team
• Respects and listens to colleagues to improve performance 
•  Encourages all colleagues to have a “can do” approach, with a desire to be the best 
• Positively challenges and support the team and manages good and poor performance
  

To find out what one of our Store Managers think, click here.

  Apply now.