Halfords

The questions on everyone's lips

• There's a lot of employers out there - what made you choose us?

  I knew a few people who worked for Halfords, and they had said it was a fantastic place to work, plus there's always room for progression within the job.

• Tell us a bit about your role...

  I'm a Customer Support Advisor, this entails ensuring the customers have what they need and being on hand to answer any queries they may have.

• What do you get up to on a typical day?

  On a typical day, I'd be picking up customer queries on the phone, by email and on Live Chat, ensuring that everything goes smoothly with their resolution.

• What's the best thing about working here?

  The best thing about working here is that it is challenging; and as challengingas it can get, we're all like a family and we all help one another out. There will always be support no matter which department you work in.

• What challenges have you faced and how did you deal with them?

  There will always be challenges, i.e. something may go wrong with a product a customer has, but dealing with it is all about knowing what the issue is, and finding the best way to resolve it so the customer has a great experience and can get the problems sorted as soon as possible.

• Tell us about the training and development...

  The training is fantastic! Whenever there is something which you're not too sure on, you'll always have the opportunity to expand your knowledge, whether it be through other colleagues or even through workshops which have been arranged.

• What do you think makes someone successful at Halfords?

  Someone who enjoys a challenge, who is determined and works hard.

• And, to anyone thinking about applying to work here, what would you tell them?

  Quite simply, do it! It's such a great feeling to work as a part of the Halfords team, and you're constantly learning.