Open all hours, carrying thousands of products and accessible to customers across the UK, our website is our biggest shop. When customers visit, to browse or buy, they want to experience the same level of customer care they enjoy in-store.
So running our online presence is a much bigger job than just getting the technical things right. It’s also about ensuring our customers can buy everything they need, in the easiest possible way, and having it delivered in a way that suits them – at home or at work or ready to collect in store.
So our Digital team need to be one step ahead, gauging customer experience and constantly fine tuning our customers’ journey.
Our omni-channel team include specialists with their own area of focus, whether that’s continuously developing our website, looking at the analytics or looking ahead to see how and where we can be even better.
What we're really passionate about is the constant stream of new technology and the opportunities we have to create an incredible online shopping experience.
If you have what it takes to work in a fast-paced environment, make good decisions quickly and thrive on change, find out more about where you could fit in.
Our Digital team will tell you: no two days here are ever the same. From maintaining our online presence, enabling an exceptional user experience and looking ahead to discover the emerging technology that makes us even better, it’s all go, all of the time. If you share our approach, are switched on to digital and want more opportunities to excel with a high street name, you’ll find it all here.
IT Digital Service Analyst
“The best thing about working at Halfords is the opportunity to progress, which is incredibly important. ”Read on
Digital Customer Journey Manager
“At Halfords, personal development of colleagues is extremely important and is one of the reasons why I love working here.”Read on