Halfords

Training & development

We have a range of training and development opportunities on offer for our Support Centre colleagues.

Support Centre Colleague Development

Every year we work with business leaders to conduct a training needs analysis which forms the training plan, our core development programmes take leaders on a journey, from introducing you to the basics of good leadership and refining and developing these essential skills at each new level.

We offer a suite of development opportunities that focus on the colleague’s individual needs and includes the following topics:

• Increasing your self-awareness
• Understanding how to communicate effectively with others
• Understanding the importance of language
• Developing core interpersonal skills
• Making time for your ongoing development
• Personal development planning
• Leadership that makes a difference
• Coaching for performance

We will also offer a blended learning approach to a range of Business skills, to support our drive for delighting customers and driving innovation, they include short injections of learning against the following topics:

• Halfords and the customer
• Looking forward…Halfords strategy and the business environment
• Business performance and measures
• Creating value
• Competitor awareness
• Finance for non-financial managers
• Service Profit Chain

In addition to this, we will also be offering a Leadership Offer, with development activity such as:

• Managing myself through change
• Planning & Organising
• Problem solving and innovation
• Working across functions
• Influencing
• Having great conversations
• Facilitation & change management
• Leadership at Halfords…the big 4
• Situational Leadership & change management
• Coaching
• Engagement
• Leading innovators
• Reviewing & measuring performance
• Recruiting great colleagues

For colleagues with high potential we run a talent programme which provides individual tailored development. This programme is aimed at making colleagues really effective in their current role whilst also supporting their career aspirations. The programme covers a wide range of topics delivered in a number of different formats, these include:  

• Coaching
• Mentoring
• Internal and external training courses
• Action Learning Sets
• Project Management
• Self-Directed Learning