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Training & Development

We’ve a passion for learning and are always looking for ways to improve our skills. We offer a range of structured training programmes for colleagues and leaders, plus loads of ways to develop via
e-learning and skills workshops.

Training & development

We have a range of training and development opportunities on offer for our Support Centre colleagues.

Support Centre Colleague Development

Every year we work with business leaders to conduct a training needs analysis which forms the training plan, our core development programmes take leaders on a journey, from introducing you to the basics of good leadership and refining and developing these essential skills at each new level.

We offer a suite of development opportunities that focus on the colleague’s individual needs and includes the following topics:

  • Increasing your self-awareness
  • Understanding how to communicate effectively with others
  • Understanding the importance of language
  • Developing core interpersonal skills
  • Making time for your ongoing development
  • Personal development planning
  • Leadership that makes a difference
  • Coaching for performance

We will also offer a blended learning approach to a range of Business skills, to support our drive for delighting customers and driving innovation, they include short injections of learning against the following topics:

  • Halfords and the customer
  • Looking forward…Halfords strategy and the business environment
  • Business performance and measures
  • Creating value
  • Competitor awareness
  • Finance for non-financial managers
  • Service Profit Chain

In addition to this, we will also be offering a Leadership Offer, with development activity such as:

  • Managing myself through change
  • Planning & Organising
  • Problem solving and innovation
  • Working across functions
  • Influencing
  • Having great conversations
  • Facilitation & change management
  • Leadership at Halfords…the big 4
  • Situational Leadership & change management
  • Coaching
  • Engagement
  • Leading innovators
  • Reviewing & measuring performance
  • Recruiting great colleagues

For colleagues with high potential we run a talent programme which provides individual tailored development. This programme is aimed at making colleagues really effective in their current role whilst also supporting their career aspirations. The programme covers a wide range of topics delivered in a number of different formats, these include:  

  • Coaching
  • Mentoring
  • Internal and external training courses
  • Action Learning Sets
  • Project Management
  • Self-Directed Learning

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