Whatever your role within Customer Support, the customer is always at the heart of it. Let’s dispel the myth – customer support is so much more than just dealing with complaints! Take a look at the teams living our values every day…
Our Teams: Product & Services, Order Management, Social & Reviews, Resource & Analytics, and Learning & Development.
The Product & Services Team provides expert advice and information to support on our huge range of products, both online and instore. They’ll also assist our customers with questions or queries about the range of services offered – for example, Bulbs, Blades and Battery fitting services.
Our Order Management Team work very closely with our internal Logistics Teams. They’re here to assist customers with any queries they may have about their order and can speak directly to our suppliers and couriers if needed.
Our Customer Support Social & Reviews Team spend their time on Facebook, Twitter and Instagram helping our customers who need our support on there. They also manage our review platforms and help customers with post-purchase support.
Our Resource & Analytics Team look after the planning of the team and the analysis of data generated by customer contact.
Our Customer Support Learning & Development Team look after the development strategy for the Customer Support Team. They also carry out Quality Assurance programmes, write the internal Knowledge base and organise training and development opportunities for the colleagues in Customer Support.
"What doesn't?" more like?! We're here on the front-line dealing with phone calls, live chats, tweets, Facebook messages, emails and letters. In the main we’re helping our customers, but we're also in contact with our shops, suppliers and couriers. We report trends and themes back into the business to help make decisions on customer experience and reducing customer effort. We definitely don't have quiet days here - we have "less busy!". Could you fit in and help us achieve this?