What training & development is on offer?

We’ve a passion for learning and are always looking for ways to improve our skills. We offer a range of structured training programmes for colleagues and leaders, plus loads of ways to develop via
e-learning and skills workshops.

Training & development

Onwards & Upwards!

You can learn lots just by working with great people, enjoying change and overcoming daily challenges. But we supplement and enhance your development potential at every opportunity with a range of structured development programmes designed to guide you – whatever stage of your Halfords journey you’re at. 

Move up a gear as a Customer Service Advisor

All our in-store colleagues can take advantage of the Gears Programme, a multi-level training programme, that covers both the basics and more advanced specialist knowledge. Moving through Gears 1-3 also offers the opportunity to enhance your pay – so the immediate rewards are excellent too.

At Halfords we invest a lot of time, resource and money into developing our colleagues because we know that it means that we will have engaged and motivated people who want to give our customers a great service experience. We want to ensure that colleagues develop skills that will help them throughout their career journey.

How our Gears Programme works

In Gear 1 you’ll be guided through:

  • Induction
  • Health & Safety
  • General overview of the shop, how it runs on a daily basis and basic duties
  • Cover the basics of Auto, Leisure and Bikes
  • When you complete Gear 1, you’ll get a supplement on your pay.

Gear 2 will explore:

  • Your specialism choice between Auto and Bikes
  • Bikes – Pre-delivery Inspection Training, Bike Repairs, Workshops and E-Learning
  • Auto – Auto Awareness, Child Safety, Touring, Technology Installation, Windscreen Repair and E-Learning
  • When you complete Gear 2 you’ll receive another pay supplement.

Following the completion of your Gears Programme you may be selected to complete Gear 3 and become one of our technical super specialists in store.

Gear 3 is available in specific stores where opportunities exist to specialise:

  • Become a shop technician in Auto or Bikes
  • You will be nominated to do Gear 3 by your Store Manager or Area Manager
  • When completed, you’ll move into a Cycle Tech or Auto Tech role
  • When you complete Gear 3, you’ll get a pay supplement.

Gear 1

Gear 2

Gear 3

All colleagues


Technician Level


Expert level of product knowledge

Qualified to complete complex services

Structured e-Learning:

- Retail skills

- Product knowledge

- Customer service

Specialise in auto & leisure or cycles

Training through:

- Workshops

- Product shows

- Supplier visits

Confidence to serve our customers


Pay supplement on successful completion

Pay supplement on successful completion

Training and tuition



Regular refresh


Pay supplement on successful completion



Leadership & Management Development Programmes

Whether you’re already in management or want to make the leap, our leadership and management development programmes can get you to where you want to be.

Our development takes leaders on a journey, from introducing them to the basics of good leadership and refining and developing these essential skills at each new level.

  • Aspire is a management development programme for those keen to get into management from Retail and Autocentres and covers skills and behaviours including topics such as personal effectiveness and leadership, recruitment, employee relations, customer insight, marketing and commerciality.
  • Store Managers are able to select from a suite of eLearning bitesize options to support them with their development, examples of these bitesize sessions are as follows: 
    • Planning and organising
    • Customer
    • Commercial Awareness
    • How to conduct a great performance review
    • How to drive performance through great conversations
    • ER
    • Recruitment and Selection
    • Communicate to engage for the facilitators

Check out what jobs are on offer