There is a lot of variety within Halfords and each day is never the same. With there being such a variety it means colleagues need more skills which Halfords trains us in. I chose Halfords because of this and the path they pave for colleagues to progress their skills and their careers; which I have done in the last five years.
My role within store is to make sure the team knows what the day ahead may entail and to give support where needed. This may include giving them targets that need to be achieved for the day or tasks that should be completed. A lot of time in store is spending time with customers and helping them make an informed decision on their purchases and also helping them fit them should they require it.
A typical day for me includes plenty of customer interaction and helping colleagues when needed. One minute I might be advising customers on satnavs, another minute I may be fitting their headlight bulbs, and the next I could be fitting roof bars, so the day can be quite varied.
The atmosphere within store is great, I have worked in three Halfords stores in total and each one has a great family vibe. Also as I said earlier each day is never the same so there’s never a boring day in store there’s always something to do or someone to advise and help.
Having a lack of knowledge in certain areas was certainly a challenge for me. In terms of dealing with this challenge I found going through the Gears course and watching the videos explaining certain things helped me understand what I was struggling with. Halfords also provided me with face to face training which again allowed me to be shown how to do things.
Halfords provides great opportunities to develop skills and understanding of certain areas within stores and the business. With Gears a colleague can learn at their own pace and are rewarded with a financial supplement when Gears 1, 2 and 3 are completed. In my case there were some areas in store, for example Body Repair, which I struggled with but with the video explanations and the test at the end helped me gain the knowledge making me more confident advising customers.
Also I am currently on a training programme which has given me the opportunity to progress to Assistant Manager. The programme has given me knowledge and guidance to improve my management skills.
My biggest achievement is certainly how I have developed within the business. I started as a part-time Sales Assistant working 16 hours a week, then was promoted to Duty Manager before being appointed Assistant Manager. The opportunity to move up the ladder within Halfords is certainly there!
Someone that respects and acts upon Halfords' values and puts customers first. If a colleague does this and has the right attitude then the opportunities are there to be successful within Halfords. The path is clearly shown through the training programmes and Gears and, given the right skills and attitude, you can take your career as far as you’d like.
If you want a career and you’d like somewhere that will show you how and support you in getting there then Halfords is the place to work. But not only that, if you want to work somewhere with a great atmosphere then this is the place for you.